Last updated: 11 September 2026
The Heritage Room by Rovollo respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit theheritageroomsydney.com.au, contact us, make an enquiry, make a booking, or subscribe to our communications.
We may collect personal information that you provide directly to us when you contact us, submit an enquiry, make a booking or subscribe to our communications.
This may include:
First name and last name
Email address
Telephone number, if provided
Company or organisation
Type or occasion of event
Preferred event date
Preferred event time
Estimated number of guests
Booking and reservation information
Newsletter or marketing subscription preferences
Details or comments you provide as part of an enquiry or booking
Any other information you voluntarily provide to us
We only seek to collect information that is reasonably necessary for us to respond to your enquiry, manage bookings, provide our services and operate our business.
We may collect personal information when you:
Submit a contact or event enquiry form through our website
Make or manage a booking or reservation
Subscribe to our newsletter or marketing communications
Contact us by email or telephone
Communicate with us regarding an event, booking or service
Interact with our website
Some technical information may also be collected automatically when you use our website through cookies, analytics technologies and similar tools.
We may use the information we collect to:
Respond to enquiries
Process and manage reservations and bookings
Discuss and manage event enquiries
Provide information about The Heritage Room by Rovollo and our services
Communicate with you regarding an event, reservation or enquiry
Send newsletters, offers, updates or other marketing communications where you have subscribed or otherwise consented to receive them
Provide customer service
Maintain business and administrative records
Improve our website, services and customer experience
Monitor website performance and usage
Protect our website and business from misuse or security threats
Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information to third parties.
We use SevenRooms, a third-party hospitality and guest experience platform, to assist with reservations, bookings and guest communications.
Our website may contain SevenRooms booking functionality and embedded or pop-up SevenRooms forms that allow visitors to make reservations or subscribe to newsletters and other communications.
When you interact with these features, information may be collected and processed through SevenRooms. Depending on how you use the service, this may include information such as your:
Name
Email address
Telephone number
Reservation and booking details
Number of guests
Booking preferences
Newsletter or marketing preferences
Other information you choose to provide when making a reservation or completing a form
SevenRooms may process information on our behalf and in accordance with its own privacy practices and terms.
Information submitted through SevenRooms may be stored or processed using systems located outside Australia.
We recommend reviewing the SevenRooms Privacy Policy if you would like further information about how SevenRooms handles personal information.
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information about your interaction with the website, such as:
Pages visited
Time spent on the website
General geographic location
Browser and device information
Referring websites or traffic sources
Website interactions and usage information
This information helps us understand website traffic, improve the website and evaluate the effectiveness of our online content and marketing.
Google may process information collected through Google Analytics in accordance with Google’s own privacy policies and terms.
Our website and third-party services integrated with our website may use cookies, pixels, scripts and similar technologies.
These technologies may be used to:
Enable website functionality
Facilitate reservations and bookings
Remember preferences
Understand how visitors use our website
Measure website traffic and performance
Support newsletter and marketing functionality
Improve our services and customer experience
Third-party services integrated into our website, including Google Analytics and SevenRooms, may place or access cookies or similar technologies when you interact with their services.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website, including third-party booking functionality, operate.
When you submit an enquiry through our website, the information you provide is used primarily to respond to your enquiry and assist with your proposed event.
Our event enquiry forms may request information including your name, email address, company, occasion, event date and time, and estimated number of guests.
Please do not provide sensitive personal information through our website forms unless it is necessary for your enquiry.
If you subscribe to our newsletter or other marketing communications, we may use the contact information you provide to send you news, offers, event information and other communications relating to The Heritage Room by Rovollo.
Our newsletter signup functionality may be provided through SevenRooms.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending communications that are reasonably necessary in connection with an existing booking, reservation or enquiry.
We may use trusted third-party service providers to help operate our website and business.
These may include providers of:
Reservation and booking systems, including SevenRooms
Website hosting and infrastructure
Email and communications
Website forms
Website analytics, including Google Analytics
IT support and website maintenance
Event management and business administration services
These providers may have access to information where reasonably necessary to provide their services.
We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, property, customers or business.
Some of the technology and service providers we use, including providers of booking systems, website analytics, hosting, cloud infrastructure and communications services, may process or store information outside Australia.
The countries in which information may be processed can vary depending on the service provider and its infrastructure.
Where appropriate, we take reasonable steps to use reputable service providers and protect personal information handled on our behalf.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include website security controls, restricted administrative access, secure hosting, encryption and maintaining appropriate website software and systems.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, bookings, reservations, business records and any legal or regulatory requirements.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
If you have a question or concern about how we have handled your personal information, please contact us using the details below.
We will review your enquiry or complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Our website may contain links to or integrations with third-party websites and services, including SevenRooms.
Third-party services operate under their own privacy policies and terms. We encourage you to review those policies when providing personal information through a third-party service.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this policy.
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact:
The Heritage Room by Rovollo
Website: theheritageroomsydney.com.au
Email: hello@theheritageroomsydney.com.au
Phone: (02) 8390 2122
